Business Systems Analyst II

We are seeking a highly motivated and experienced Business Analyst to join our Digital Technology team supporting web-based application delivery across a global manufacturing organization. This role is critical in enabling scalable, high-quality digital solutions across a Scaled Agile Framework (SAFe) environment where multiple teams operate concurrently within Program Increments (PIs).

You will act as the bridge between business stakeholders and cross-functional technology teams, ensuring clarity of requirements, alignment of priorities, and successful delivery of innovative digital capabilities.

JOB DUTIES:

• Requirements & Analysis
• Partner with business stakeholders and SMEs to elicit, analyze, and document requirements across digital platforms.
• Translate business needs into clear, actionable user stories, features, and epics within Jira.
• Ensure requirements are complete, testable, and aligned to business outcomes.
• Cross-Functional Collaboration
• Collaborate with geographically distributed teams, including:
  • Graphic Design
  • Shopify (Web & Custom App Development)
  • Middleware (Informatica, SAP CPI)
  • React Front-End Development
  • SAP ERP & Salesforce (SFDC)
  • Product Information Management (PIM)
  • Quality Assurance
• Act as a key liaison ensuring all teams understand requirements and dependencies.
• Agile Execution (SAFe)
• Actively participate in PI Planning, daily stand-ups, backlog refinement, sprint planning, and retrospectives.
• Support parallel team execution by managing dependencies and ensuring alignment across teams.
• Track progress and proactively identify risks or gaps impacting delivery timelines.
• Documentation & Visualization
• Create detailed process flows, system diagrams, and data mappings using Draw.io and Confluence.
• Maintain comprehensive documentation to support development, QA, and ongoing support teams.
• Quality & Delivery
• Partner closely with QA teams to ensure acceptance criteria are clear and test coverage is comprehensive.
• Validate that delivered solutions meet business intent and quality standards.

YOU MUST HAVE:

• Strong experience working in SAFe or Agile environments with multiple concurrent teams.
• Hands-on expertise with:
  • Atlassian Jira (epics, features, stories, backlog management)
  • Confluence (documentation and collaboration)
  • Draw.io (process flows, architecture diagrams, data flows)
• Experience working across multi-system ecosystems, including eCommerce and enterprise systems.
• Ability to work with globally distributed teams across time zones.
• Strong communication skills with the ability to influence without authority.

WE VALUE:

• eCommerce platforms (especially Shopify)
• Middleware/integration platforms (e.g., Informatica, SAP CPI)
• Front-end technologies (e.g., React)
• Enterprise systems (SAP ERP, Salesforce)
• Product Information Management (PIM)
• Highly proactive and self-driven
• Strong stakeholder management skills
• Comfortable chasing down information and driving clarity
• Detail-oriented with strong analytical thinking
• Ability to thrive in a fast-paced, complex delivery environment

WHAT'S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

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Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more - all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.

You can find out more about how the talent community works here: Resideo Talent Community Terms. Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.

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