Sr Systems Administrator

The Systems Administrator is a critical member of the Unified Collaboration IT Team, responsible for supporting and maintaining the Office 365 environment with a focus on SharePoint and OneDrive. This position involves active collaboration with cross-functional IT teams to deliver comprehensive global support for the Resideo corporate Microsoft Office 365 tenant. The role requires strong self-motivation, advanced critical thinking, and proactive problem-solving skills directed toward optimizing end-user experiences. By partnering with network, security, and IT Service Management teams, the Systems Administrator addresses evolving business needs while ensuring cost efficiency and minimizing operational impact.

Job Duties

• Proficient in Office 365, Active Directory, SharePoint, OneDrive, Teams, Exchange, and Azure
• Experienced in Office 365 migration, troubleshooting, system design, and service delivery
• Skilled in the installation, upgrade, configuration, testing, maintenance, and support of software within production environments
• Supports the development and implementation of strategic initiatives for Office 365 products and services
• Collaborates with business units to evaluate and promote adoption of new features associated with Office 365 and related technologies
• Documents ongoing operations and maintain business continuity, including system topology, operating procedures, and disaster recovery protocols
• Manages Office 365 infrastructure parameters and policies
• Demonstrates exemplary communication skills across all organizational levels
• Monitors Office 365 service health and resolves third-level service requests
• Maintains expertise in Office 365 licensing administration
• Supports and sustains operational functions for SharePoint and OneDrive
• Demonstrates proficiency in PowerShell scripting
• Ensures the security and reliability of Office 365 systems and services
• Partners with stakeholders to capture, define, and document business requirements
• Tracks and escalates incidents with Microsoft technical support
• Analyses and reports on Office 365 app metrics
• Mines data in Office 365 to identify trends and usage patterns
• Coordinates resolution of customer satisfaction issues
• Conducts cleanup activities in Office 365 by identifying and removing unused objects
• Assists in departmental Monthly Operation Reporting through automation using Power BI
• Performs incident management responsibilities
• Possesses knowledge of PowerShell scripting and Power BI report creation

You must have

• Minimum of five years' experience with Office 365
• 5 years of experience in Exchange Online
• Strong analytical and troubleshooting abilities across enterprise platforms
• Exceptional interpersonal skills and the capacity to collaborate effectively with engineers and managers at all organizational levels

We Value

• Ability to build trust within teams
• Fosters continuous improvement and innovation by encouraging diverse perspectives
• Develop effective relationships with IT staff, business units, and external vendors
• Provides leadership in strategic architectural projects and initiatives
• Bachelor's degree or equivalent senior-level experience

#LI-JR2

#Hybrid

Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more - all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.

You can find out more about how the talent community works here: Resideo Talent Community Terms. Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.

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