Technical Support Specialist - Dutch and English
The Technical Support Specialist (Dutch & English Speaker) is the primary customer facing contact for Consumers (B2C) of the Resideo product range. Your primary responsibility is to help customers to solve technical issues (post sales) and to answer any questions about the features and capabilities of the products (pre-sales).
Your product portfolio will include heating control devices, different types of thermostats, security systems, Home Alarm Kits and their accessories, Quick Start Alarm Kits and their accessories, Doorbells). You will lead by example, ensuring timely issue resolution, clear communication, and a strong focus on customer satisfaction.
JOB DUTIES:
- Provide technical support in Dutch and English, ensuring high-quality service across all customer interactions.
- Serve as a lead resource for resolving technical issues, including root cause analysis, troubleshooting, and issue replication.
- Investigate customer-reported problems, replicating issues where necessary to determine root causes.
- Monitor and manage the resolution lifecycle of support requests, maintaining accurate records and status updates.
- Build and maintain strong relationships with customers, acting as a trusted advisor and advocate for their technical needs.
- Deliver technical training and guidance to both customers and internal teams to enhance product understanding and usage.
- Participate in product and software testing to identify potential issues and contribute to quality assurance efforts.
- Create, maintain, and share technical knowledge through documentation, best practices, and collaborative learning initiatives.
- Fluency in Dutch and English, with the ability to communicate technical information clearly and effectively.
- Previous experience in a call center or technical support environment, preferably in a customer-facing role
- Excellent interpersonal and communication skills, with a customer-first mindset.
- High attention to detail and strong documentation skills.
- Prior experience in technical support or customer service role within the industry.
- Interpersonal skills and the ability to communicate clearly and professionally, both verbally and in writing.
- A strong continuous improvement mindset with the ability to influence and lead positive change.
- Hands-on experience with Salesforce.com, SharePoint, or similar CRM and collaboration platforms.
- Proven expertise in Knowledge Management and Call Center Operations, including best practices and performance optimization.
- Solid administrative and organizational skills, with attention to detail and accuracy.
- Multilingual abilities are a plus, especially proficiency in Italian, French, or other European languages.
- Access to a strong support system who will help you flourish in your role
- The opportunity to work with a range of market leading technical products
- Hybrid working, with Mondays and Fridays worked from home
- Annual holiday entitlement: 26 days.
- Meal tickets for each working day worked (30 Ron/voucher).
- Medical coverage to support your health and well-being.
- Other benefits in a total value of 250 RON/month, according to company internal regulations.
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Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more - all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.
You can find out more about how the talent community works here: Resideo Talent Community Terms. Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.
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Salarisindicatie
Werklocatie
In aanmerking komend voor bonusregeling
Veelgestelde vragen
Solliciteren
Dien je sollicitatie in via de carrièrepagina van Resideo. Ons Talent Acquisition-team beoordeelt sollicitaties op basis van de aansluiting bij de functie.
Kennismaking
Als je achtergrond aansluit, kan een recruiter contact met je opnemen om een eerste gesprek in te plannen, waarin we meer leren over jouw ervaring en jouw vragen beantwoorden.
Sollicitatiegesprek
Je kunt kennismaken met hiring managers en teamleden via virtuele of persoonlijke gesprekken. Het aantal en de vorm van de gesprekken kunnen per functie verschillen.
Besluit en aanbod
Na de sollicitatiegesprekken evalueert het team de feedback en wordt er een besluit genomen. Als je wordt geselecteerd, nemen we contact met je op over de volgende stappen en het aanbod.
Je kunt openstaande vacatures bekijken en direct solliciteren via de carrièrepagina van Resideo. Het Talent Acquisition-team van Resideo beoordeelt sollicitaties die via de carrièrepagina binnenkomen en kijkt in hoeverre de ervaring van een kandidaat aansluit bij de functie-eisen.
Ja. Kandidaten kunnen voor meerdere rollen bij Resideo solliciteren.
Het Talent Acquisition-team van Resideo communiceert gedurende het gehele wervingsproces met kandidaten. De doorlooptijd kan variëren afhankelijk van de rol en de locatie.
De doorlooptijden variëren afhankelijk van de rol, de interviewprocedure en de locatie. Je Talent Acquisition Partner houdt je gedurende het proces op de hoogte.
Je kunt je aansluiten bij ons Talent Network om op de hoogte te blijven van toekomstige kansen, evenementen en updates.
Alle openstaande vacatures worden geplaatst op de officiële carrièrewebsite van Resideo. Ons Talent Acquisition-team communiceert via e-mailadressen van Resideo en zal tijdens het wervingsproces nooit om betalingen of financiële gegevens vragen.
Bij Resideo streven we naar een inclusieve wervingservaring waarbij je wordt beoordeeld op basis van je vaardigheden, ervaring en potentieel. We verwelkomen kandidaten met elke achtergrond en zetten ons in voor een eerlijk en respectvol proces.
Als je tijdens een fase van de sollicitatie- of interviewprocedure ondersteuning nodig hebt, staat ons Talent Acquisition-team voor je klaar.
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