Structured Content Architect
JOB RESPONSIBILITIES
- Define and maintain enterprise information architecture, content models, taxonomy standards, and metadata frameworks across customer-facing content assets.
- Lead the implementation, adoption, and governance of DITA structured authoring methodologies and associated content standards.
- Design reusable content architectures that support delivery of technical documentation, performance support content, FAQs, AI-enabled experiences, and context-sensitive help.
- Configure, develop, and maintain DITA elements, specializations, schemas, publishing rules, and content validation processes.
- Partner with engineering, product management, and technical subject matter experts to analyze product architectures and define information structures that accurately represent product functionality, configuration, installation, and service requirements.
- Develop content models that support complex product ecosystems, component relationships, compatibility data, and cross-product information reuse.
- Establish content governance processes that improve quality, consistency, regulatory compliance, and lifecycle management.
- Support migration of legacy documentation into structured content environments and reusable component-based architectures.
- Develop strategies that enable AI-compatible content consumption, retrieval, semantic search, chatbots, and automated content experiences.
- Provide technical guidance and coaching on structured authoring, information architecture, and DITA best practices.
- Evaluate and recommend content management technologies, publishing solutions, and automation opportunities.
- Drive global content scalability through structured authoring practices that enable seamless localization, regional adaptation, and multi-channel content delivery.
- Maintain a global content library of reusable elements.
- Bachelor's degree in Technical Communication, Information Science, Computer Science, Engineering, or a related field.
- 5+ years of experience in technical documentation, information architecture, content strategy, or structured authoring environments.
- Hands-on experience with DITA XML, structured authoring methodologies, and component-based content development.
- Experience with content management systems, publishing workflows, and multi-channel content delivery.
- Knowledge of taxonomy, metadata, content modeling, and information architecture principles.
- Knowledge of AI-ready content strategies, semantic content models, and knowledge management practices.
- Experience in technical documentation, customer support, field service, and performance support ecosystems.
- Experience supporting global content operations and localization programs.
- Ability to influence content strategy across a matrixed global organization.
- Enjoy creative freedom to design the content architecture that powers AI-ready customer experiences.
- Drive enterprise impact by partnering across functions to deliver content that supports AI, SEO, usability, localization, multimedia, and omnichannel publishing.
- Work alongside an experienced team of structured content writers committed to innovation, content excellence, and exceptional customer experiences.
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Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more - all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.
You can find out more about how the talent community works here: Resideo Talent Community Terms. Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.
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Benefits
Hiring Salary Range
Work Location
US Visa SPonsorship Elgibility
Incentive Eligible
Frequently Asked Questions
Apply
Submit your application through the Resideo careers site. Our Talent Acquisition team reviews applications based on alignment with the role.
Connect
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Interview
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Decision and Offer
After interviews, the team reviews feedback and makes a decision. If selected, we will connect with you on next steps and offer details.
You can explore open roles and apply directly through the Resideo careers site. The Resideo Talent Acquisition team reviews applications submitted through the careers site and evaluates how a candidate’s experience aligns with role requirements.
Yes. Candidates are welcome to apply for multiple roles at Resideo.
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Timelines vary based on the role, interview process, and location. Your Talent Acquisition Partner will keep you informed along the way.
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